Our mandate when it comes to support is twofold:
- First, give you the tools you need to do client-side setups, while taking care of everything server-side so you don’t need to worry about the goings on behind the scenes.
- Second, be available if you need something without automated phone systems and challenging interactions with people who don’t care about what you’re up to.
Being a small business ourselves, and not one to “over promise” and “under deliver”, the objectives are to keep support simple, clean and to the point. If you need something and cannot find the answer below, we’re here to assist.
Q: I have an existing website, how do I move it over to MicroBrand hosting?
Q: Is there a fee for moving over a website?
Q: You don't list every detail about your hosting packages. Can I find out more?
Q: I don't want to know every detail, but what about the basics?
Q: How do you bill me?
Q: I have multiple websites, do I need to pay for multiple hosting accounts?
Q: Where is the hosting physically located?
Q: I don't want to have to deal with any of this stuff. Can you take care of all of it?
Q: What about my domain name?
Q: My site is WordPress, can you host it?
Q: What about emails?
Q: Will you setup my email accounts on my computer, phone, tablet, etc?
Q: How am I supposed to setup my emails then?
Q: Help!! My email won't work, my site won't load!! It was fine yesterday!!
Q: What would have triggered a firewall block?
- Email Settings
- Service Agreement (Coming soon)
- Your / Our Responsibilities (Coming soon)